Shipping policy
Processing Time All orders are processed within 1 to 2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with your tracking number as soon as your order ships.
Shipping Rates
- Free shipping on all orders over $50.
- Standard shipping rates apply for orders under $50.
Estimated Delivery Times
- 🇺🇸 United States — 4 to 6 business days
- 🇨🇦 Canada — 5 to 10 business days
- 🇦🇺 Australia — 5 to 10 business days
- 🇳🇿 New Zealand — 5 to 10 business days
- 🇬🇧 United Kingdom — 5 to 10 business days
- * 🌍 Rest of World — 7 to 10 business days
Please note all delivery times are estimates only and are not guaranteed.
Tracking Your Order Once your order ships you will receive a confirmation email with your tracking number. You can use this to track your order at any time.
Lost or Delayed Packages If your order has not arrived within the estimated delivery time please contact us at support@sequoiareach.com and we will do our best to resolve the issue promptly.
Wrong Address Please ensure your shipping address is correct before placing your order. Sequoia Reach is not responsible for orders delivered to an incorrect address provided by the customer.
Damaged Items If your item arrives damaged please contact us immediately at support@sequoiareach.com with a photo of the damaged item and we will make it right.
Contact Us For any shipping related questions please contact us at support@sequoiareach.com.